Good to Know

The most important information for your dream vacation in South Tyrol

Check-in and check-out
Your room is available starting from 14:00 on check-in day. We ask that you vacate your room by 10:00 on check-out day. Please check in by 19:00. If this is not possible, we request that you inform us by telephone. Please note: Wednesday is our day off, so arrivals on Wednesdays are only possible starting from 17:30. To avoid longer wait times on check-out day, please settle all incidental costs on the evening before your check-out day. Thank you for your understanding.

Room numbers
Unfortunately, it’s not always possible for us to promise you the floor, location, and room number within a specific category.

Children’s discount
Only applies to 2 full-paying guests and accommodation in their parents’ room.

Pets
Please understand that your four-legged friends are not allowed in the new dining room and buffet room. No pets are allowed in the Superior room type, but they are allowed in the other room categories. Pets are permitted upon consultation in the bar area, the old room, and the pine room. We charge  € 8,00 per day (without food) and ask that you bring your own blanket and cage.

Non-smoking hotel
Smoking is not permitted in all rooms and in all public spaces. However, you may smoke outside.

Reservations
Your booking is considered binding as soon as you have received a written confirmation from us via email, or mail.

Day off
Wednesday is our day off, so arrivals are only possible after 17:30 on Wednesdays. Our operation is closed from 10:00 to 17:30 on this day, but we are available again for you in the evening as usual. Please make sure you take your room key with you, as the key to the main door is attached to it, so you can access the hotel and your room at any time.

Payment methods
Cash payments are possible up to € 2.999,99. You can also pay your bill with Visa, MasterCard, or EC Card. We do not accept American Express, Diners Club, and other cards.

Deposit
Your reservation is binding upon receipt of a deposit in the amount of € 100,00 per room. Please note that, if the transfer of this deposit is not made, the room will be reassigned. In case of cancellation, non-arrival, early departure, or non-consumption of ordered food/beverages, the deposit will be held as compensation.

Cancellation policy
Cancellations and modifications can be made to the booked holiday period for free up to 30 days before the holiday start date.

  • Cancellations between 15 and 29 days before the holiday start date will be charged 40% of the total booking price.
  • Cancellations between 8 and 14 days before the holiday start date will be charged 60% of the total booking price.
  • Cancellations less than 7 days before the holiday start date will be charged 70% of the total booking price.
  • In case of late arrival, non-arrival, or early departure, 100% of the total booking price will be charged.


Bank details

Raiffeisenkasse Bruneck, Filiale St.Lorenzen

Josef Oberhammer
Gasthof Häusler
Ellen 12
I-39030 St. Lorenzen

IBAN: IT61A0803558820000301200691
SWIFT-BIC: RZSBIT21105

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